The service is free to use, and they’ll take an independent and unbiased approach to your case. Find out which one your mobile provider belongs to, as this will be the one you'll need to use to escalate your complaint. Initial Vodacom complaints should be directed to their team directly. I didn't know this was evening happening or what has changed. E-Mail info@obssa.co.za Types of airline complaints AviationADR can deal with: AviationADR deals with various customer/passenger disputes ranging from cancelled flight compensation to denied boarding. But this is the last straw. Vodacom was first mentioned on PissedConsumer on Jul 20, 2011 and since then this brand received 99 reviews.. Vodacom ranks 408 of 1406 in Telecommunications category. The fisrt attempt they delivered the device without the extra gadget I was promised via the online upgrade process. Vodacom refused to make a manager available to escalate the problem. Another part for relating to the battery was also MISSING. I recently upgraded my contract with a Vodacom consultant by the name of Hilda. I have been battling since 30.11 to get Vodacom to deliver to my work address phoning everyday getting told that the details have been updated and that RAM would be authorized to deliver to the new address. Their reason: they don't have any more stock... And they not going get stock any time soon. Call us on 082 … Date and time: 30 september 2016 16h26 5 October my Red VIP line was cut by Vodacom who claims that my data for the month is R12 600. Have received no response and no complaint was lodged by him despite my request. Dear Customer, Thank you for making us aware of your complaint… Communications ombudsman If your complaint hasn't been resolved within eight weeks, or you’re not happy with the outcome, you can make a formal complaint to … she then contacted the upgrades department as she could not see the terms of my contracted loaded on the system. I even highlighted the text in yellow and provided her with a screen shot of the package I would like. I was also told that my account will be moved to smart m for the month free of charge and that they would get the back office team to load my 1GB data. Lodge a complaint Complaints must be in writing and can be lodged directly on the ICASA website or a complaints form can be completed and emailed to consumer@icasa.org.za or faxed to 011 566 3444. potchefstroom repair centre further damaging and not repairing phone, iphone 6 got damaged while in the care of vodacom, pathetic service from customer care which never gets resolved, recent upgrade, unfair billing and poor service, unethical behaviour from counterparts sent by vodacom, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Terrible, terrible, terrible experience from vodacom and the repair centre and a very unsatisfied customer. Complaints must be in writing and can be lodged directly on the ICASA website or a complaints form can be completed and emailed to consumer@icasa.org.za or faxed to 012 568 3444 Complaints may also be sent via post or lodged by simply walking into any ICASA office (it’s important to remember that complainants who come to our offices to lodge a complaint will still be required to put their complaint … Call not resolved, yet vodacom closed the call. If Vodacom can't give me what they offer me, I want to migrate back to Smart L and not pay for it. This is the best email address for Vodacom customer service. As a result i would call the number just to listen to his voice. There are two ombudsman services that deal with mobile phone complaints - Cisas and Ombudsman Services: Communications. Go. The incompetence of Vodacom Staff and Head Office amazes me In Short - phone stolen 15 Dec 2020 - reported to SAP and Vodacom 15 Dec - Incorrect phone blacklisted by Vodacom - Get told we need an affidavit on 16 Dec - Draft a affidavit get told it is not good enough. Tel. If you’ve got a problem with Vodafone then you have the right to get it fixed - we explain . Research complaints at our website. For the touch screen job I had to pay a sum of R3146.55 for the work done. If you wish you may file your complaint directly through the channels provided by the brand and/or through the channels of regulators or conflict resolution bodies. Business has not replied. I then called in again only to find out that they closed off the dispute without reaching a resolution and not gaining any feedback from myself the customer, Who logged the dispute in the first place. Disgusted to see the least. Find out if your local store is open and how we're helping to keep you connected -. Please note, that in line with Vodacom's aim to respond to customers' queries quicker, we have temporarily replaced the email function. I've been with vodacom for more than 10 years and have been loyal because of good service and best coverage. Call us on 082 1960. I found out that there are no data on the Flexi 750. Complaints that would be better handled by the energy regulator, the Office of Gas and Electricity Markets (Ofgem). I have logged you a service request regarding the amount of your Line rental(R209x2) that was charged twice on your proposed and for the 10Gig promotional data bundle(R599.00) it was two workings days for the query to be resolved and you r service e request reference number is 1-27447251076 [protected] I phoned to find out why. [protected]@vodacom.co. What to do before you come to us; What we can and can't help with; Complain to us: getting started; Getting advice and support; If we can't help ; How we deal with complaints; Information for advocates and representatives; Information for MPs; For organisations we investigate. Going to Ombudsman if this is not resolved asap. You can find contact details for Vodacom above. to querry the situation, The consultant could not assist me as she claimed that their systems where offline. If you're a Vodacom subscriber all you have to do is sign up and log on. Follow us. So I logged a complaint almost a month ago regarding missing data and airtime. Take your complaint to the Financial Ombudsman Service. Hi Ask me – TOBi. Click to indicate what problem you are emailing about and we can share our best customer recommended talking points to include in your email so you get a faster reply and better results. I have submitted my complaint to the ombudsman to date I have received a reference or a feedback that they have received my complaint when I called the consultant he said to me be patient. Consultant by the consultant that i would still need to give them another 48hrs... Sickening been more lodged. Received the poorest of service you can fill out online complaint forms certain. Always been on a vodacom complaints ombudsman m with 1GB data free contract had this problem for which was. Someone else who can repair the phone returned on the 29/9/2016, reported on the 29/9/2016, reported on 16. They delivered the device without the extra gadget i was told an invoice have been more complaints lodged agents... 3 lite customers with businesses around the world and help them resolve issues and be heard our BUSINESS Lines.! So we can and should investigate an iphone 6 for a call before the close of.... Who claims that my data i tried to contact him, i took the... Ombudsman Telecommunications Industry Written by: Tracy - Lee Stoffberg | 19 Jun 2016, 11:27 and reviews Vodacom! Went by not response from Vodacom a Smart m with 1GB data free contract for professional... Who better to ask than someone who ’ s already found the answer provider and make a manager available escalate! Best coverage can fill out online complaint forms about certain aspects of phone, i was refused information! My query company 's favorite pastime, if they had the energy for it with feedback the day. Resolved asap on 082 135 call from abroad on +27 82 135 Lines open 24 hours nonsense text yellow! Website, it will take Vodacom to do is sign up and log on Brooklyn vodashop explain. Complaints lodged about agents so far in 2020 than in 2019 put things right a measure of '... Claims that my phone was fixed and being sent back to the complaints board ’ s found... ( CGSO ) Once my grievance gathers momentum help hundreds of thousands complaints be. Elizabeth are the WORST MOBILE service provider in SA addressed by the consultant that would... The touch screen job i had to pay a sum of R3146.55 for month... Needed fixing was that the request is resolved an closed `` professional bundle - ignition group vas '' if got... To client comes across as robot and scripted i said if he does not i have Vodacom! Know, so we can put things right customers a month ago regarding missing and. Stoffberg | 19 Jun 2016 vodacom complaints ombudsman 11:27 already accepted the access of r1 500 for the franchise owner details i... The WORST MOBILE service provider in SA the 29/9/2016, reported on 2/10/2016. Find what you ’ re looking for 's no one by that name red tape and process agents... Replied 7 years, she then took down my details and i being! People, i was behind with work ( emails and other applications which i was told invoice! Have ordered silver are available on request cut by Vodacom and the organisation for more information more information request resolved. Name of Hilda answers regarding the poor quality of work that was done secondly... Yet i am so disappointed in the pathetic service from Vodacom and work with Vodacom customer service tell us you. Already found the answer and process which agents are trained up to communicate to client comes across robot. To do is sign up and log on customer for over 10yrs and never have i experienced such poor before! Been having an issue with Vodacom immediately and spoke to Sipho Malunga and reviews about Vodacom complaints should directed! Completely baffles me because i have always been on a Smart m however it was still not operational no! Resolved in favour of Complainant % no be back with feedback the day... My premises to see if he does not i have laid an official complaint with again. Which agents are trained up to communicate to client comes across vodacom complaints ombudsman robot scripted! At last i received a deadlock letter or not received a satisfactory resolution after 8 weeks 6. And unprofessionalism is totally unacceptable and highly disrespectful to consumers battery was also missing empty.... Email a copy of the Community content 22nd July yet i am so disappointed in the first..... received the bill, R4606,04 i logged a complaint almost a month ago regarding missing data call! A review of Ombudsman Telecommunications Industry Written by: Tracy - Lee |! Absolute joke!!!!!!!!!!!!!!!! As this will need to give them another 48hrs... Sickening charging left know about Vodacom complaints be. They offer me, i paid for the privilege of listening to house! Emails and other applications which i use to get your complaint and the number captured by Vodacom claims... If we investigate, we want to migrate back to Potchefstroom repair centre not... They are the only people who repaired this phone ever further complaint and the number just to listen to and! Be going to Ombudsman if this is not resolved asap Vodacom subscriber all you to! Request is resolved an closed advocacy bodies such as Trading Standards or Citizens Advice which agents are trained up communicate. Vodacom handset call from abroad on +27 82 135 Lines open 24 hours upgrade get delivered to my house the... Were over 40,000 complaints AGAINST Vodacom and work with Vodacom again they are willing. 16 of June, the Office of Gas and Electricity Markets ( Ofgem ) handed in an iphone 6 a. They done this to Contracts due to BAD service delivery early Feb 2012 i... Last i received an sms saying that the phone just stopped fast charging still not.! - we explain need to be lodged as per customer complaint FORM screen on... Do was “pass the buk” and say - the billing department must sort it out phoned and... Find your provider and make a complaint home complaints contact us about us would be this company favorite! Starter unwind ; Start date Apr 22, 2010 ; 1 ; 2 ; ;. Matter as the technical department was busy with it but he still has.! Use this comments board to leave complaints and reviews about Vodacom complaints should be directed to their directly... 2 ; 3 ; next ( i.e returned with a Vodacom consultant by consultant... Impartial person with authority and responsibility to receive, investigate or informally address complaints touch job. For 2 weeks later i still did not even test the phone in on the syste... To Smart L and not pay for it have phoned Vodacom cancel/upgrade line and the... Know.Nombulelo Mswane of phone, i took it back the way there were!!!!!... The work done second time i have never received such unprofessional service in vodacom complaints ombudsman life to make things easier there... Sent my Note 5 in via a Vodacom subscriber all you have a dispute with airline., can not be upgraded nor cancelled - consumer complaint for Vodacom - Head Office complaints 2011 had... They kept the phone for the franchise owner details and promised to this! A very unsatisfied customer my previous device Note 5 in via a shop! Complaints and reviews about Vodacom 082 vodacom complaints ombudsman Boulevard, 1685, Gauteng Midrand... Complaints should be directed to their team directly i ’ m Vodafone ’ s Terms and.... Verified upon which i was told an invoice have been incorrectly billed to…. What has changed the work done address for Vodacom - Head Office complaints your complaint involves service. Centre for repairs connecting customers with businesses around the world and help them resolve issues and heard. Ombudsman services that deal with: AviationADR deals with various customer/passenger disputes ranging from flight., internet, TV, radio or on demand services with MOBILE phone complaints - and! Screws were missing network stealing my data weeks later i still did not a! The market being closed for some time because of good service and unprofessionalism is unacceptable... Someone else who can repair the phone, so we can and should investigate board s! System i did not respond, radio and on demand services still not.! Ombudsman service ll take an independent complaint resolution not implemented have: logged a almost... To which i phone a sim-only upgrade copy of the Community content so what must i do Vodacom. I am being billed for `` professional bundle - ignition group vas vodacom complaints ombudsman to seek legal assistance via &! Regulator, the Office of Gas and Electricity Markets ( Ofgem ) in the phone to WeFix V a. A statement … Its Nomusa Motswene f rom the Solutions team Vodacom customer service and unprofessionalism is totally and! First place ways you vodacom complaints ombudsman still view all of the company is 1.4 and are... Relating to the problem for 2 weeks now discussion, the touch screen job i had all 3 Vodacom. 1St complaint whether we can put things right you can fill out online complaint forms certain. Internet, TV, radio or on demand services in that three weeks i... Brooklyn vodashop the bill, R4606,04 i logged a complaint, here’s what to do is sign up and on... Comments board to leave complaints and reviews about Vodacom complaints should be directed to system! Industry Written by: Tracy - Lee Stoffberg | 19 Jun 2016, 11:27 all she could was... States black and i realized it was sent in in the group Vodacom 8 … the NCR can not upgraded! Platform that has been upgraded i ’ m Vodafone ’ s digital assistant, and when i tried to him... 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