Using your existing cell number, SMS 'portme' followed by your new SIM number to 082 767 8287. For COVID-19 updates, visit the official government website www.sacoronavirus.co.za for free. If someone else is going to be using your phone or you want to limit your usage for any reason, you can request a soft lock. SMS us your new SIM number Using your existing cell number, SMS 'portme' followed by your new SIM number to 082 767 8287. Also read our article on how to port from MTN to Vodacom. To perform a SIM swap over the phone, Purchase a new Cellc SIM, but do not RICA it To perform a SIM swap, you will either have to call 140 from a or visit your nearest Cellc Shop with your ID and about R20. That’s how to keep your Vodacom number hidden while making calls. It's 2020 now and I myself am facing the same problems! Vodacom allows you to set a personal identification number on your SIM card. Ask our community. I am Dick van der Spuy. The MyVodacom app. They may call your cell phone service provider and say your phone was lost or damaged. The proceed to call 084 140 from another cell number/phone (calling from a CellC phone will be free of charge) Do note that you will gain all the benefits you had accumulated on the previous SIM card. Select the cellphone number that you want to do the SIM Swap on and click on the SIM Swap button.. I tried the Vadcom Call + app on my iPhone, but it tries to register my phone on the vodacom network automatically, which I am obviously not on. Quick tips on how to clean your phone or tablet. If your SIM card is activated but you are just moving it to a new phone, choose the “SIM Swap” option instead. Proceed and get SIM Swap to retain your number and activate your SIM as normal using your previous M-Pesa PIN you will receive your menu once more to continue enjoying the service. The SIM will receive a … You will receive two SMSs. Vodacom authorise a Sim swap on my mane.... they steal my number, funny enough they do that 6am on a saturday as i am a business account customer care for business is close! I visited the branch again and they processed the sim swap once more as well as sending an email to Vodacom to speed up the processing. Find a store . It can take up to 24 hours before your new SIM to be activated. 4.3 Subject to these terms and conditions, Vodacom shall activate the SIM card and maintain the availability of the Services to you whilst your SIM Card … i was asked three questions. Count to 5 and then restart the device. A SIM swap can take up to 24 hours to complete in busy periods, however it's usually much quicker. Simply buy a new Prepaid starter pack and register it for RICA at the store. Count to 5 and then restart the device. ... SIM Swap . I can log in to www.vodacom.co.za , but alas, no functionality for seeing SMS messages. To perform a SIM swap over the phone, Purchase a new Cellc SIM, but do not RICA it A Vodacom SIM swap is the exchange of an old, damaged or stolen SIM card for a new SIM card. Get cellphone & data contracts, plus Prepaid & Top Up deals. Vodacom has blocked my number and they failing to do sim-swap for me Last week i lost my phone, i manage to buy another phone this week monday(12 December 2016). Step-by-step demos on everything about our mobile service, from transaction history, to roaming. Rate Article. Do not restart, switch your device off. Dial 100 from the new SIM and select the option to use your old cellphone number. Vodacom and Rain sim-card holders can RICA their sim-cards online, while MTN promises to improve its RICA process in the near future. That information may come in handy in the event that you need to replace your Vodacom SIM. Hey Tania, It is sadly not possible to perform a SIM swap online (as in over the internet). RICA is a legal requirement and must be done before your SIM will activated. A SIM swap lets you move your number to a replacement SIM if your old SIM is lost, stolen or damaged, or if you need a different size SIM for your new device. shows you how life is made better with technology and how it can be put to the best use in everyday life. I will not go into store again and I demand a credit and the sim swap without me having to go into the store again on my account to make up all the time and money I have lost due the poor service from Vodacom. A few tips on dealing with SIM card fraud: If you receive an SMS that a SIM swap request is pending on your account, get in touch with your service provider immediately. I went through a rough patch in my life in 2013 but I have changed and I am now a honest trustworthy person. Vodacom - Conversion to contract & sim swap without consent | #175057. Dial 100 from the new SIM and select the option to use your old cellphone number. HELP ? If you’d prefer to speak to someone in person, you can always call Vodacom Customer Care, free from a Vodacom cellphone on 082 135 – or visit a Vodacom store in your area. There are many reasons you might need a new SIM card. I've been a loyal customer for so many years but the treatment I received on Friday and yesterday makes me regret staying with this network provider. Have you tried any of these TikTok challenges yet? Contact your cellular service provider immediately to take back control of your phone number. Before you go, check out our article on how to do a Vodacom SIM swap. So how do scammers pull off a SIM card swap like this? I can't emphasize this enough -- do not wait to call. You will be automatically transferred to Vodacom Customer Care to complete the SIM Swap process. Please call our customer care on 114 to suspend your account. I,m so annoyed rmcs block my calls msgs to my sim card without contacting this is disgusting mxm. This is what you should do if your phone is stolen or you lose your SIM card. Call 114 to have your M-Pesa account suspended. A SIM swap can take up to 24 hours to complete in busy periods, however it's usually much quicker. Rate Article. I want to appologise for the unacceptable behavior. Not sure if this is the right threat to post it, but want to share my experience I had when I had to go do a Sim swap at a Vodacom shop in Northgate Mall last … A soft lock of your SIM card results in only outgoing calls being barred, while still allowing incoming calls. There are plenty of ways to find your Vodacom account number without calling the call centre. The MyVodacom app is your go-to place for all things Vodacom. You can prevent this by getting a new starter pack and folling the steps here to complete a SIM swap. Another 24 hours later (15/4) I contacted Nashua's Head Office to establish why I was still without service and they could not help me either. Vodacom now!Trending Tech: Alcatel OneTouch 2004C. Conversion to contract & sim swap without consent I've been a loyal customer for so many years but the treatment I received on Friday and yesterday makes me regret staying with this network provider. There are more than 2 000 Vodacom customer care representatives across the country. That’s how to keep your Vodacom number hidden while making calls. Another 24 hours later (15/4) I contacted Nashua's Head Office to establish why I was still without service and they could not help me either. Popular ... sim swap sim swap cell c cell c night data times 084145 how to do sim swap on cell c 084 145 cell c midnight data times how to do a sim swap cell c how to check data balance on huawei router cell c sim card not working. It can take up to 24 hours before your new SIM to be activated. Step-by-step demos on everything about our mobile service, from buying airtime to doing a SIM swap. The My Vodacom App is an awesome tool for checking your bill, buying bundles and tracking your usage, but what do the different parts of your bill mean? You will be asked to provide the SIM number or Activation Key located on the back of the SIM card or on the SIM card's packaging. This person requires the following: A sworn affidavit by you detailing reasons for replacement, reasons for the inability to carry-out replacement in person. From the home screen, click on the menu at top left, and select My Account. If you’re the target of a SIM swap scam. That information may come in handy in the event that you need to replace your Vodacom SIM. This basic feature phone is designed with senior citizens in mind. Confirm and activate . If it's quicker, you can also get your new SIM in a Vodafone store. Its stated HERE that:. • To start the SIM swap process, select the option to use your previous cellphone number. After the 24 th of March 2018, all old codes will be switched off. I can log in to www.vodacom.co.za, but alas, no functionality for seeing SMS messages. The chat will take around 10 minutes. TOBi may not be able to help you with everything and can get a human to call you back or connect you to a live agent at any point. Simply buy a new Prepaid starter pack and register it for RICA at the store. I spoke to Clement and Eugene at the call centre. I went in to a Vodacom shop in the Eikestad Mall in Stellenbosch where I was assisted by a very helpful gentleman who tried to sort out my problem. In person: Vodacom Customer Care. The Vodacom Customer Care contact number will be changing in order to comply with ICASA regulations. If you do not yet have signal, then your SIM has not yet been activated and you will have to wait a little longer. Call 114 to have your M-Pesa account suspended. Chat to an advisor. Did you know that you can do a SIM swap if your SIM is stolen, damaged, or if you buy a new phone? You can see if your new SIM has been activated by Switching your phone off. Call us on: 0841747442. Have a look at this helpful guide for all you need to know. Conference Call; Conference Connect; International Roaming; Hostede IP PBX; Secure Device Manager; ... How can I do a Contract SIM swap? If you’d prefer to speak to someone in person, you can always call Vodacom Customer Care, free from a Vodacom cellphone on 082 135 – or visit a Vodacom store in your area. You may have lost or damaged your existing one or need to exchange it for a smaller MicroSIM or NanoSIM card to fit into a new device. And i have a micro sim, the agent advised it will take 24 hrs to complete. Illegal Sim swap at Vodacom call centre On March 7 2017 I had I notification on my phone no ********** saying "Emergency call only". Follow the on-screen prompts. • Buy a replacement Vodacom SIM card from your nearest retailer and dial 136 from the new SIM. We have compiled a list of the top five most asked questions regarding our customers Vodacom accounts, and the simplest way to find the answers. Before you go, check out our article on how to do a Vodacom SIM swap. Yes he meant to say INACTIVE SIM. If your new SIM card is RICA registered, the SIM card will automatically be activated when you insert the SIM card in your device (phone or data card) and the SIM card first connects to the network. It's packed with great features and info you need, including your account number. While your kids are at home, this fantastic programme will ensure your youngsters stay educated in the absence of a physical classroom. Yes No. Suspension/Disconnection . Have a look at this helpful guide for all you need to know. I tried the Vadcom Call + app on my iPhone, but it tries to register my phone on the vodacom network automatically, which I am obviously not on. Sure you can still make emergency calls, but you won’t be able to make or receive phone calls, send and receive SMSs or use your data. Get a Vodacom SIM . The proceed to call 084 140 from another cell number/phone (calling from a CellC phone will be free of charge) Do note that you will gain all the benefits you had accumulated on the previous SIM card. This is by either receiving a call or making a call. SIM swap fraud: How to prevent your phone number from being stolen. 10. 10.1 Vodacom may from time to time, by giving you advance notice where reasonably practicable and dependent on the circumstances, suspend the Services or disconnect your Cellphone Number from the Network for a period to be determined by Vodacom, in any one of the following circumstances - (as they work so hard and they deserve a rest...) so when i call customer care (through my girlfriend cell) and i manage to speak to someone they said i must wait until monday. The customer care service number will lead you in the SIM blocking and phone blacklisting procedure, hence securing your information. I visited the branch again and they processed the sim swap once more as well as sending an email to Vodacom to speed up the processing. Was this helpful? To activate a Vodafone SIM card, first, go to the Vodafone activation website for your area and choose either the pay-as-you-go option or monthly plan option depending on what kind of service plan you have for your account. Get cellphone & data contracts, plus Prepaid & Top Up deals. Also read our article on how to port from MTN to Vodacom. Go to http://www.vodacom.mobi./mobile/main/howtogetsimswop for more information. 4.2 Once your SIM Card has been RICA’d, insert your SIM into your Cellphone and you will be connected to our Service. Locked out of your phone? Print ... What is a Vodacom SIM swap? Once your SIM has been ordered, it will reach you in around 3 – 5 working days. Helping yourself has never been easier with Vodacom. Select the option to use your old cellphone number. Blacklist of bad, negligent and unreliable African companies. SMS us your new SIM number . RICA is a legal requirement and must be done before your SIM will activated. I do not want to hear I need to go back to Vodacom to do this process again, I expect CellC to contact Vodacom and sort it out internally, this is poor customer service, and basically passing the buck, making it another Vendors issue. Just walked into a Vodacom store in Pretoria and asked to do a sim swap (on a contract sim) as I got a new phone that takes a nano sim card. Request a new SIM via ClientZone Log into ClientZone.. Click on Mobile to open the Afrihost Mobile panel.. When you do a SIM SWAP, your new card will still have the same amount of money you had before your phone got stolen. If you do use MFA, keep in mind that text message verification may not stop a SIM card swap. Worried that you're running out of data? and this phone came with a sim card in it, i called Vodacom Customer care to do sim-swap. Vodacom is a great network, so you may be looking to move. Illegal Sim swap at Vodacom call centre On March 7 2017 I had I notification on my phone no ********** saying "Emergency call only". O ... Good day I just wanted to know my balance. You can find the full set of terms and conditions for prepaid SIM … In the 18th of March 2018, i called vodacom customer care to do a sim swap as i got a new phone that uses nano sim. A SIM swap lets you move your number to a replacement SIM if your old SIM is lost, stolen or damaged, or if you need a different size SIM for your new device. … The new SIM card's Serial number (normally starts with 89) You last recharge Amount, date and balance; 3. Don’t ignore it! Country: South Africa Region: All Country City: Customer Care. Good evening. Each consumer of goods and services can leave on AFRICACOMPLAINTS.COM a complaint, a claim, negative review or feedback to a good, shop, service, site, person or a company, with what or whom he wasn't unsatisfied. AFRICACOMPLAINTS.COM - Complaints, claims, negative reviews, feedbacks and comments from consumers in African Сountries. You can see if your new SIM has been activated by Switching your phone off. What happens if / when I lose my Vodacom SIM? Itumeleng Thejane 19 June 2020 at 7:58 pm. The new SIM card's Serial number (normally starts with 89) You last recharge Amount, date and balance; 3. They also give the impression that they work for Vod ... Can you please convert my number back to prepaid. I have problem with Rewardsco not being available when they are contacted. I went in to a Vodacom shop in the Eikestad Mall in Stellenbosch where I was assisted by a very helpful gentleman who tried to sort out my problem. There are many reasons you might need a new SIM card. 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